Our business utilizes a variety of health-related systems, including WriteUpp, Care Patron, and Healthcode, to ensure efficient operations and exceptional service. These tools help us patient information and streamline our processes, allowing us to focus on what truly matters—providing the best care for our clients whilst reflecting the need for adherence to current government guidelines and GDPR. We are registered with ICO and adhere to their recommendations.

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We use ProtonMail as our primary email platform to support confidentiality, data security, and GDPR compliance.

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ProtonMail provides end-to-end encryption, meaning that email content is encrypted both in transit and at rest. This significantly reduces the risk of unauthorised access to sensitive information and supports the protection of personal and special category data.

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All data is stored on secure servers located in Switzerland and the European Economic Area, jurisdictions with strong data protection laws aligned with GDPR principles.

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Our use of ProtonMail supports key GDPR requirements, including:

• Confidentiality and integrity of personal data

• Data minimisation and secure handling of information

• Protection against unauthorised or unlawful processing

• Safeguards for special category data, including health-related information

Where communication involves sensitive or clinical information, additional security measures (such as password-protected messages or secure links) may be used as appropriate.

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Email communication is used thoughtfully and proportionately, with consideration given to the sensitivity of information shared. We encourage alternative secure methods where email may not be the most appropriate channel.

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Our information governance practices align with professional, ethical, and legal obligations, and form part of our broader commitment to data protection, confidentiality, and safe practice. We are also registered with the Information Commissioner's Office.