Refund & Cancellation Policy

​​Appointments and Cancellations

We value your time and ours. To ensure that we can provide consistent, high-quality care, the following policy applies:

1. Standard Appointments

   • Appointments must be cancelled or rescheduled at least 24 hours in advance.

   • Cancellations made within less than 24 hours may not be eligible for a refund or rescheduling, except in exceptional circumstances (see below).

2. Exceptional Circumstances
   We understand that emergencies can happen. Refunds or rescheduling may be considered in cases of:

   • Severe illness or injury

   • Dangerous weather preventing safe travel

   • Other unforeseen emergencies

   Supporting evidence may be requested for consideration.

3. No-Shows

   • Appointments where the client does not attend and has not given notice are non-refundable.

4. Workshops- Must be cancelled or rescheduled at least 5 days in advance. Cancellations made within less than 5 days may not be eligible for a refund or rescheduling, except in exceptional circumstances (see below).

Refunds

• Refunds are only offered for:

  • Sessions cancelled under the Exceptional Circumstances policy above

  • Administrative errors on the part of the practice (e.g., double-booking)

• Refunds will be processed using the original payment method.

Rescheduling

• If you need to reschedule, please contact us as soon as possible.

• We will make every effort to accommodate your preferred time within the existing schedule.

• Rescheduling within 48 hours is subject to availability and may incur a fee or be treated as a standard cancellation.

How to Cancel or Reschedule

• Please notify us via phone or email.

• Messages left on voicemail or via text/email will be considered valid if received before the 24-hour window/5 day for workshops.