Case Mangement

3 Tiers of Support

Co-ordinated, compassionate support for individuals navigating health, work, and recovery

Our case management service provides structured, person-centred support for individuals experiencing complex health, psychological, or workplace challenges. We work collaboratively with individuals, families, employers, and professionals to ensure care is coordinated, communication is clear, and progress is sustainable.

Case management focuses on practical problem-solving, advocacy, and continuity of care, helping individuals move forward with confidence while reducing strain on workplaces and systems.

This service is particularly suited to individuals experiencing:

Prolonged or repeated sickness absence
Multiple health, psychological, or social needs
Difficulties navigating services or workplace processes
Challenges returning to or sustaining employment

What Case Management Involves...

Depending on need, case management may include:

Comprehensive biopsychosocial assessment
Goal-focused care planning
Liaison with healthcare providers, employers, and services
Coordination of therapeutic, medical, and social supports
Support with return-to-work planning and adjustments
Ongoing monitoring, review, and advocacy

Our approach is psychologically informed, strengths-based, and proportionate, ensuring the right level of support at the right time.

Tier 1: Case Co-Ordination & Guidance

Best suited for low-to-moderate complexity cases.

This tier provides structured oversight and guidance without intensive involvement. It is ideal where individuals need help navigating systems, clarifying next steps, or coordinating existing supports.

Includes:

Initial assessment and care plan
Light-touch coordination with key services
Advice on workplace communication and adjustments
Periodic review and progress updates

Tier 2: Active Case Management

For moderate complexity or stalled cases

This level offers more regular involvement and active coordination, supporting individuals where progress has slowed or multiple stakeholders are involved.

Includes:

Comprehensive assessment and goal setting
Regular contact with the individual
Liaison with employers, clinicians, and services
Return-to-work planning and adjustment recommendations
Ongoing review and structured reporting

Tier 3: Complex Case Management

For high-complexity or high-risk situations

Designed for individuals with multiple, interacting needs where coordinated oversight and advocacy are essential.

Includes:

In-depth biopsychosocial assessment
Intensive coordination across services and stakeholders
Frequent monitoring and responsive problem-solving
Support through transitions (e.g. phased return, role changes)
Detailed reporting and clear, actionable recommendations

Why Choose Our Case Management Service?

Person-centred and compassionate – the individual remains at the heart of all decisions
Psychologically informed – grounded in evidence-based psychological principles
Clear communication – reducing confusion and duplication
Workplace-aware – balancing wellbeing with organisational needs
Flexible and scalable – support matched to complexity, not a one-size-fits-all model

Important Scope Information

Case management is a non-medical, non-crisis service. It does not replace medical care, occupational health, or emergency services, but works alongside them to support coordination, engagement, and sustainable outcomes.