Case Management & Care
Co-ordination
3 Tiers of Support
Co-ordinated, compassionate support for individuals navigating health, work, and recovery
Case management is one of the most effective — and least understood — services in the mental health and rehabilitation landscape. In England, it is well established as a cornerstone of personal injury rehabilitation, insurance-funded recovery, and complex care coordination.
In Northern Ireland, registered case managers remain rare.
Well Balanced Minds offers one of the only dedicated case management and care coordination services in Northern Ireland, delivered by a qualified Social Worker with over a decade of NHS experience supporting individuals with complex, multi-agency needs.
If you are dealing with a health condition, workplace difficulty, or complex situation that involves multiple services, appointments, and professionals — and it feels like nobody is holding it all together — case management may be exactly what you need. We act as your coordinator and advocate, ensuring that the right support is in place, communication flows between services, and you are not left navigating the system alone.
If you are managing a case involving prolonged absence, complex health needs, multi-agency involvement, or a difficult return-to-work situation, our case management service provides the structured coordination and clinical oversight that moves cases forward. We work with personal injury solicitors, disability and rehabilitation insurers, occupational health providers, and employers to deliver clear, timely, and person-centred case management with full reporting as required.
For individuals:
For referrers- solicitors, insurers, occupational health and HR Professionals
What is a Case Manager?
A registered case manager is a qualified health or social care professional who coordinates care across multiple services, stakeholders, and settings on behalf of an individual with complex needs.
Unlike a single clinician who focuses on one aspect of a person's health, a case manager holds the whole picture — ensuring that medical, psychological, social, occupational, and legal strands of a case are aligned and progressing.
In the UK, case managers are registered through professional bodies including the Institute of Registered Case Managers (IRCM) and CMSUK, ensuring adherence to national standards of practice.
Our Social Work Case Manager, Bridgene Doyle, is a qualified Social Worker with extensive experience in complex care coordination, currently registered with NISCC and Case Management Society UK (CMSUK).
What Case Management Involves...
Depending on need, case management may include:
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Comprehensive biopsychosocial assessment
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Goal-focused care planning
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Liaison with healthcare providers, employers, and services
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Coordination of therapeutic, medical, and social supports
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Support with return-to-work planning and adjustments
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Ongoing monitoring, review, and advocacy
Our approach is psychologically informed, strengths-based, and proportionate, ensuring the right level of support at the right time.
Tier 1: Case Co-Ordination & Guidance
Best suited for low-to-moderate complexity cases.
This tier provides structured oversight and guidance without intensive involvement. It is ideal where individuals need help navigating systems, clarifying next steps, or coordinating existing supports.
Includes:
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Initial assessment and care plan
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Light-touch coordination with key services
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Advice on workplace communication and adjustments
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Periodic review and progress updates
Typically commissioned by: HR teams managing early-stage absence, employers seeking guidance on workplace adjustments, or individuals needing help navigating existing services.
Tier 2: Active Case Management
For moderate complexity or stalled cases.
This level offers more regular involvement and active coordination, supporting individuals where progress has slowed or multiple stakeholders are involved.
Includes:
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Comprehensive assessment and goal setting
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Regular contact with the individual
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Liaison with employers, clinicians, and services
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Return-to-work planning and adjustment recommendations
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Ongoing review and structured reporting
Typically commissioned by: HR teams managing early-stage absence, employers seeking guidance on workplace adjustments, or individuals needing help navigating existing services.
Tier 3: Complex Case Management
For high-complexity or high-risk situations
Designed for individuals with multiple, interacting needs where coordinated oversight and advocacy are essential.
Includes:
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In-depth biopsychosocial assessment
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Intensive coordination across services and stakeholders
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Frequent monitoring and responsive problem-solving
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Support through transitions (e.g. phased return, role changes)
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Detailed reporting and clear, actionable recommendations
Typically commissioned by: Personal injury solicitors, rehabilitation insurers, disability insurers, or organisations managing high-risk or high-complexity cases involving multiple health, legal, and occupational strands.
Who Refers to Us?
Who refers to our case management service?
We work with a range of professionals and organisations who need coordinated case management support, including:
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Personal injury solicitors — coordinating rehabilitation and care for clients with physical or psychological injuries, ensuring recovery is documented and progressing
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Rehabilitation and disability insurers — managing claims involving prolonged absence or complex health needs where coordinated oversight reduces costs and improves outcomes
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Occupational health providers — where a case requires more intensive coordination than OH alone can provide
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HR and people teams — supporting employees with complex or long-term health conditions affecting their work
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GPs and healthcare professionals — where a patient needs someone to coordinate care across multiple services
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Individuals and families — self-referring where statutory services are insufficient or waiting times are prohibitive
Why Choose Our Case Management Service?
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Person-centred and compassionate – the individual remains at the heart of all decisions
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Psychologically informed – grounded in evidence-based psychological principles
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Clear communication – reducing confusion and duplication
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Workplace-aware – balancing wellbeing with organisational needs
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Flexible and scalable – support matched to complexity, not a one-size-fits-all model
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One of very few registered case managers in Northern Ireland — giving you access to a specialist that most of the UK takes for granted but NI has rarely had available
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Psychologically informed throughout — uniquely, our case manager works alongside a Chartered Psychologist, meaning the psychological dimension of every case is clinically overseen, not just noted.
Important Scope Information
Case management is a non-medical, non-crisis service. It does not replace medical care, occupational health, or emergency services, but works alongside them to support coordination, engagement, and sustainable outcomes.
Ready to discuss a referral or find out more?
Whether you're a solicitor, insurer, occupational health provider, HR professional, or an individual looking for coordinated support — we're happy to have an initial conversation to discuss whether our case management service is the right fit.
There is no obligation and no lengthy referral process to begin with — just a straightforward conversation about the case and what's needed.
Address
Morrison House,
107 Church Street,
Portadown,
Co.Armagh,
BT62 3DB
Phone
02838810129
